View Our Returns & Refund Policy
📦 Returns & Refunds
Thank you so much for supporting my small business — it truly means the world to me. I hope your order from Flowerforrui brings a little beauty and joy into your day. Each piece is carefully crafted and lovingly packaged, but if something isn’t quite right, I’m here to help.
💔 Damaged or Faulty Items
If your order arrives damaged, I’m so sorry! Please get in touch within 7 days of receiving your parcel so I can make it right.
How to Request a Refund or Replacement:
Please email flowersforrui@gmail.com with:
- Your order number
- A clear photo of the damaged item and packaging
Once I receive the details, I’ll be happy to offer you a replacement or a full refund — whichever feels best for you. ♡
Do I have to pay return shipping for damaged items?
No — if something arrives damaged, return shipping is fully covered by me.
🌿 A Kind Note About the Product
Each piece is packaged by hand with love and care. Small variations or gentle imperfections may occur and are part of the handmade charm. That said, if anything feels off, please don’t hesitate to reach out — I’ll always do my best to help.
🕊️ A Few Gentle Reminders
-❗ I’m unable to offer refunds or exchanges for a change of mind.
- 🕐 Requests made after 7 days of delivery may not be eligible for a refund or replacement.
- ♻️ If a return is required, the item must be unused and in its original condition.