flowersforrui — 

Refunds, Store Credit & Replacements

At flowersforrui, every order is carefully packed by hand with love and care. If something isn’t quite right with your order, please reach out and I’ll do my best to help ♡

Refunds, store credit, or replacements may be offered for:

• Damaged items
• Incorrect items
• Missing items

All requests must be submitted within 7 days of delivery.

To request support, please email info@flowersforrui.com with:

📌 Subject Line Required:
REFUNDS, STORE CREDIT & REPLACEMENTS #ORDER NUMBER
(e.g. REFUNDS, STORE CREDIT & REPLACEMENTS #1234)

Please include:

• Your order number
• Your name
• A clear description of the issue
• Clear photo evidence (if requested)

To ensure efficient processing, only complete requests with all required information will be reviewed. Incomplete or incorrectly submitted requests may not be processed as they cannot be properly assessed.

Additional information may be requested where necessary to assess the claim.

❌ No Returns

Returns are not accepted or required under any circumstances.

Please do not send items back. Returned parcels will not be processed or refunded.

WHY? Due to the nature of these items and the impracticality of return shipping (including repackaging, extra shipping costs, handling, and transit both ways), returns are not supported under this policy.

If your claim is approved, you will not be required to return the item. Instead, a refund, store credit, or replacement will be provided.

 Handmade Nature of Products

All items are handmade and may include small variations or natural differences between pieces. These are not considered faults.

If there is a genuine issue with your order (for example, the item is damaged or not fit for its intended use), please email info@flowersforrui.com within the claim window.

❗Not Eligible for Refunds, Store Credit, or Replacement

Claims will not be approved for:

• Change of mind
• Incorrect address entered at checkout
• Delivery delays caused by shipping carriers
• Items marked as delivered by the carrier
• Damage occurring after delivery
• Improper use, handling, or care
• Normal wear and tear
• Minor handmade variations or natural imperfections
• Claims submitted after 7 days of delivery
• Orders not collected from parcel lockers, mailrooms, receptions, or pickup locations
• Parcels that may have been misplaced, hidden, or received by another person in the household
• Failure to check mailbox, delivery area, or surrounding property before reporting an item missing
• Vague, unsupported, or inconsistent claims
• Claims without required photo evidence or supporting information

🧾 Final Notes

All claims are assessed individually to ensure fairness and prevent misuse. We reserve full discretion in determining eligibility for any resolution.