flowersforrui— Returns & Refunds Policy

We want you to love your order truly. If something isn’t right, here’s exactly how our returns and refunds work.

Returns

• Returns are accepted within 30 days of delivery.
  
• Items must be:
  
  • Unused and unworn
    
  • With original tags and packaging
    
  • Accompanied by proof of purchase
    

All returns require approval before being sent back. We reserve the right to refuse any return that does not meet these conditions.

Domestic Returns Only

• Currently, we only ship domestically (Australia). We don't ship internationally, hopefully in the future!

Non-Returnable Items

 The following cannot be returned:

• Flowers, food, and plants
  
• Custom or personalised items
  
• Beauty and personal care products
  
• Hazardous items
  
• Gift cards
  
• Final sale or clearance items
  

If you’re unsure whether your item qualifies, email info@flowersforrui.com before sending it back.

How to Start a Return

Option 1 (Recommended):

• Log into Shopify → Open your order → Click Request Return
  (Tutorial video: start at 4:57)
  
• You need to fill out the return request and wait for the request to be approved before sending it.

Option 2:

• Email info@flowersforrui.com with:
  
  • Name
  • Order number
    
  • Item(s)
    
  • Reason for return
    

Damaged or Faulty Items:

• Contact us within 48 hours of receiving your order
  
• Include clear photos and your order number
  
• If approved, we may issue store credit, a refund, or partial refund at our discretion
  

We review return requests within 1–3 working days, during working hours only. (i will add the hours later).

Return Shipping Instructions

Tracked Return Required

WHY?

We require the use of tracked envelopes so that we can easily locate the package if it is lost or if any delivery issues occur. Without a tracking number, we will be unable to locate or verify the item.

1. Purchase a tracked prepaid envelope at the Post Office

• Domestic Letter with Tracking Prepaid Envelope Small (DL Max) – $4.75
  
• Domestic Letter with Tracking Mail Envelope Medium (C5) – $6.65
  
• Express Post Prepaid Envelope Medium (C5) – $9.1

2. Pack Your Items Carefully

• For tattoos: place between two sturdy cardboard sheets to prevent bending
  
• Optional: take photos of your packing for extra verification
  

3. Seal & Ship

• Pay for tracked postage at the Post Office
  
• Send to:
  

4. Email info@flowersforrui.com with Tracking Info:

• Your Name
• Photo of the sealed envelope
  
• Photo of the postage receipt
  
• Exact envelope type and size used
  
• Tracking number

Once your return is received and approved, your refund will be processed to your original payment method within a reasonable timeframe. (fix the timeframe later)

Note: Customers are responsible for return shipping costs. If your return is lost in transit, please file a claim with Australia Post using your tracking number. We cannot process refunds for items we do not receive.

*** Add video tutorial later of Return Shipping instructions.