Shipping policy

Processing Time

  • Orders are typically processed within 1–2 business days (Monday–Friday), unless we are on holiday or there are major shipping delays, in which case we will notify you.
  • You will receive a confirmation email with tracking information once your order has shipped. Please check your inbox for the email titled “Your order is on the way.”

Domestic Shipping (Australia)

We ship to all Australian states and territories.

  • Standard Shipping (2–8 business days): $5.20
  • Express Shipping (1–4 business days): $9.45

Shipping rates are calculated at checkout based on your location and the items in your cart.

Free Standard Shipping on orders over $50 (3–7 business days)

International Shipping

We currently do not offer international shipping.
Shipping is limited to Australia only at this time.
We hope to expand and offer international shipping in the future!

Tracking

  • All orders include tracking information.
  • Once your order ships, you will receive an email with your tracking number.
  • You can track your parcel through Australia Post or the carrier specified in your shipping confirmation.

Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and order weight.

Shipping Restrictions

Some items may be restricted from being shipped to certain locations due to quarantine or carrier regulations.
 We will notify you if any item in your order has shipping limitations.

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us at info@flowersforrui.com and we will assist you as promptly as possible.
 We understand delays can be frustrating, and we are happy to help track down your parcel to ensure a better experience.
While we are not responsible for delays caused by the shipping carrier, we will do our best to help resolve any issues.

Lost or Damaged Items

If your order arrives damaged or goes missing in transit, please contact us within 48 hours of the expected delivery date.

We will work with you promptly to resolve the issue.

How We Resolve Lost or Damaged Item Issues

All lost or damaged item claims are handled under the
 flowersforrui — refunds, store credit & replacement

Depending on the outcome of the investigation, eligible resolutions may include:

  • refund
  • store credit
  • replacement

Photo evidence may be requested for damaged items to help process your claim efficiently.

Undeliverable Packages

If a parcel cannot be delivered due to an incorrect or incomplete address entered at checkout, it may be returned to sender by the shipping carrier.

Please ensure your delivery details are entered correctly at checkout, as it is the customer’s responsibility to provide an accurate address.

If this occurs:

  • We will contact you to arrange reshipment
  • Additional shipping fees will apply

These parcels are not treated as returns under our policy and are not eligible for refunds.